Frequently Asked Questions

Ordering and Billing

1. What forms of payment do you take?

   We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

2. How do I make changes in my shipping or billing information?

   If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

3. Will I be charged sales tax?

   Customers who live in the following states will have sales tax listed at checkout as a separate line item: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to 1Canoe2. The applicable rate is set by each state respectively.

   Orders billing or shipping to a location in the European Union will now see "sales tax" added at checkout, beginning 9/1/21. This is collecting the VAT (Value Added Tax) on your order at the time of sale to eliminate the need to pay this upon importation of goods. VAT stands for Value Added Tax and is a general, percentage-based tax placed on goods and services sold in the European Union.  Effective 7/1/21, the VAT exemption for the importation of goods of a value not exceeding EUR 22 was removed, resulting in all goods imported to the EU now subject to VAT.

4. What are the terms for Preordering?

   Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

5. How do I update my credit card?

   You can update your information through your account here. Just click on “update” under your payment method.

Classes

1. How do I access my classes?

   Once you are logged into your account, just visit your “My Classes” page under "My Account"!

2. What will I receive when I enroll?

   You'll gain unlimited online access to a classroom with instructional videos. There is no physical product shipped out with the purchase of a class.

3. Can I take a lesson more than once?

   Classes are self-paced. You can return to the classroom and watch the videos as many times as you want, on any device!

4. Will I be able to access my classes when I’m offline?

   No. You will need internet connection to access your account and classes.

Contact Us

1. Have a question or need help?

   If you have any questions regarding the classes or products sold on https://1canoe2classes.com, please start a conversation with Customer Service here. Questions about products or orders placed on https://1canoe2.com, please reach out here.

Shipping and Returns

1. What is the return policy?

   Please review all items carefully before placing your order. ALL SALES ARE FINAL - no returns, exchanges, or cancellations due to the "made to order" printing. All items in your cart are listed for review before purchase.

2. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.

3. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

4. I haven't received my order. What now?

   Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

   Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.